Interactive Voice Response
Welcome callers professionally and guide them to the right department using automated IVR menus.
IXIA Business Communication
A smarter phone system for modern business.
Connect your team, manage incoming calls and deliver a more professional customer experience with IXIA Cloud PBX — a flexible business communication solution designed to grow with your organization.
✓ IVR & Call Routing
✓ Call Recording
✓ Remote Extensions
IXIA CLOUD PBX
Communication Center
System Online
Incoming Call
Customer Support
Routing through Main IVR
ACTIVE
EXTENSIONS
Connected
Office & Remote
IVR
Active
Smart Routing
RECORDING
Enabled
Call History
QUEUE
Ready
Customer Calls
Intelligence × Innovation × Automation
● Connected
CLOUD PBX
Your business phone system, without the traditional limitations.
Traditional office phone systems can become difficult to manage as a business grows. Cloud PBX brings your business communication onto a flexible IP-based platform that can connect employees, departments and locations through one communication system.
Whether you operate from a single office or have team members working from different locations, IXIA can help build a communication setup around your actual business requirements.
POWERFUL FEATURES
Everything your business needs to manage calls professionally.
Build your communication system around the features your team and customers actually need.
Smart Call Routing
Automatically route incoming calls to the right extension, department or team.
Business Extensions
Give employees and departments dedicated extensions for organized internal communication.
Call Recording
Maintain call records for operational review, service quality and staff training requirements.
Call Queues
Manage multiple incoming customer calls and distribute them efficiently across available agents.
Remote Extensions
Connect authorized team members to the business phone system even when they are working remotely.
HOW IT WORKS
One number. One system. Your whole team.
Incoming customer calls can enter your main business number and move through an organized communication flow before reaching the appropriate employee or team.
Discuss your PBX requirements →
01
Customer Calls
Call reaches your business communication system.
02
Welcome & IVR
Caller hears your greeting and selects a department.
03
Smart Routing
The system routes the call based on your configuration.
04
Your Team
The appropriate extension or agent receives the call.
BUSINESS BENEFITS
Better communication. Better customer experience.
01
Professional Presence
Give customers an organized and professional experience when they contact your business.
02
Flexible Workforce
Connect office and remote team members through the same business communication environment.
03
Better Call Management
Reduce missed opportunities by routing and organizing incoming customer calls efficiently.
04
Built to Grow
Add extensions, departments and communication features as your business requirements expand.
BUILT FOR BUSINESS
Who can use IXIA Cloud PBX?
Cloud PBX can be useful for organizations that depend on reliable customer and internal communication.
Corporate Offices
Organized internal and external communication
Customer Support Teams
Queues, routing and call management
Sales Teams
Professional customer communication
Multi-location Businesses
Connect teams through one PBX environment
SMEs
Professional communication without complex systems
Remote Teams
Business extensions beyond the physical office
GETTING STARTED
From requirement to deployment.
We build the PBX environment around your business structure instead of forcing your business into a fixed configuration.
01
Requirement
We understand your users, departments and communication requirements.
02
PBX Design
Extensions, IVR, queues and call flows are planned around your business.
03
Configuration
Your Cloud PBX environment is configured and prepared for deployment.
04
Deployment
The communication system is deployed and connected to your team.
05
Support
IXIA continues to provide technical assistance as your requirements grow.
IXIA CLOUD PBX
Ready to modernize your business communication?
Tell us how your team currently handles calls and what you want to improve. We can help plan a Cloud PBX solution around your requirements.